Sunday, February 24, 2013

Logitech SetPoint not showing Keyboard K400r

Hey all,

I bought a new wireless keyboard! How cool is that?
Ok, don't worry, its not the subject matter anyway.

I bought this keyboard knowing that it can pair with my existing Logitech M310 Wireless Mouse whereas both supports Unifying (means we can just use 1 Nano receive to get both Keyboard and Mouse working).

I guess, most of you know landed to this page knows already what is Unifying and you guys already do the Unifying but to your own surprise the SetPoint (Logitech's software for these keyboard and mouse) did not detect one of your device (mostly Keyboard is the victim).

When this first happened to me, I thought it is Logitech's software limitation that the SetPoint cannot show two device in it. And I was somehow not worried about it since both keyboard and mouse is working fine although cannot configure in SetPoint.

But I don't enjoy the keyboard much because it was designed for Windows 8 while I am using Windows 7. The main reason is the Function Keys (F1, F2, F3,...) will not work unless I press them together with the new extra key "FN". So to get the F2 function (shortcut to rename files), I need to press "FN" + "F2", how lame is that? I couldn't tolerate it much longer and I decided to try Uninstall SetPoint and Reinstall it again because I was thinking SetPoint supports only 1 device and was hoping to get luck in detecting the Keyboard as main device instead of Mouse.

Just before I do that, I googled to see if there are anyone having same problem. And yes, there was many people and they easily solved this issue by Un-Pair & Re-Pair (I purposely used this spelling instead of unpair and repair).

I found people having problem and kind user "elmoputz" shared the solution in this page: http://forums.logitech.com/t5/Keyboards-and-Keyboard-Mice/K400R-not-showing-mouse-amp-keyboard-settings/td-p/927908

But since it do not have screenshot or detailed instruction of Un-Pair and Re-Pair, I decided to write here and hope people who face same problem like mine will see these helpful screenshots and get their SetPoint issues resolved.

So, basically what you need to do is "Open the Unifying Reciever software, and click the advanced tab (bottom left). Highlight the Keyboard k400 entry (left) and click Un-pair button (right). Then turn the keyboard switch off and back on to Re-pair. " {quoted from "elmoputz" original statement}

But take important note that when you Un-Pair, you cannot use your mouse until you Re-Pair, so plugin any secondary (or old) mouse to your PC and do the steps below;

My original SetPoint was like this, it do not have "My Keyboard" tab.

Steps (follow my mouse cursor/pointer),
1. Click on the Unifying icon

2. Click on Open Unifying Software button

3. Click Advanced button

4. Select your Mouse and click Un-Pair button

5. Select your Keyboard and click Un-Pair button
(Note: I purposely Un-Pair all device to make clean Re-Pair)


6. Click Pair a New Device button

7. Off and On your Keyboard, wait for few seconds

8. Keyboard was detected, click Pair a New Device button again

9. Off and On your Mouse, wait for few seconds

10. Mouse also detected, now click Close button

After closed the Unifying sofware, "My Keyboard" tab appeared in SetPoint.
Finally, all of the steps was worth it!

Extra note, if you guys are also using K400r with Windows 7 and wish to get back your Function Keys (F1, F2, F3...) back normal, as per the screenshot below, 
1. Click on "My Keyboard" Tab
2. Click on "F" icon
3. Untick/Uncheck the "Swap F key functions"

Now my helpful F2 key is back on action again to dominate the world!

~ My Love for Logitech remains undestroyed ~


27 comments:

Anonymous said...

Thank you .

Anonymous said...

Thanks dude.

Anonymous said...

Finally! What I've been looking for! Thanks!

Anonymous said...

Thanks a lot man!!! I've just wasted 3 hours trying to fix that keyboard tab thing until I stumbled upon your detailed solution. Everything working fine now! Thanks again!

Anonymous said...

Thanks, good comprehensive guide. Logitech really are a joke now, they release products/software without testing them properly.

Anonymous said...

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Unknown said...

LOVE U!!!! I'VE BEEN LOOKING FOR THIS FOR A LOOOOOOOOOOOOOONG TIME! THANK YOU!

Unknown said...

Thanks a lot Bro It worked

Anonymous said...

Nice post. Have you gotten the touchpad on the k400 (k400r) to show in SetPoint too? All I get is a keyboard tab and cannot adjust touchpad settings. Thanks.

Regan Rajan said...

Hi, no, the touchpad do not have its own configuration in the SetPoint. I believe it uses the normal mouse configuration such as cursor speed.

Anonymous said...

For some reason this trick doesn't seem to work for me. I tried pairing and unpairing several times to no avail, only the mouse continuse to show up.

Regan Rajan said...

Hi, you must make sure your Nano device supports Unifying. Not all Logitech Nano supports Unifying. It is kind of new tech that they limited to certain products only. When you buy your mouse/keyboard, make sure it has Unifying logo. Then only the pairing will work on all the devices.

Anonymous said...

Thank you very much!! Your advice is what worked, not the bs I read on the logitech site about removing and reinstalling setpoint which did NOT work. You are the man!

Anonymous said...

Thank you very much!! Your advice is what worked, not the bs I read on the logitech site about removing and reinstalling setpoint which did NOT work. You are the man!

Unknown said...

Hurray! I found dozens of "solutions" to this issue, and yours is the one that finally worked after weeks of trying. I do wish Logitech would have been more clear (as you were) about how to unpair/pair the device. Thanks heaps!

Unknown said...

I have a K400r with touchpad with win 8.1 OS. Setpoint 6.61 only showed the Tools tab, no My Mouse, no Keyboard. Devices only showed HID keyboard and mouse, no Logitech drivers. I tried unpair/pair and still did not work. At last I got everything working, including touchpad settings doing the following: 1) uninstalled Setpoint, 2) disabled UAC in the Registry, 3) reinstalled Setpoint - this time Logitech drivers appeared in Devices, 4) then unpaired and paired my K400r keyboard/touchpad, and SUCCESS, all three tabs now appear in Setpoint allowing to tailor and program my keys and regain the direct F functions, 5) I enabled UAC in registry but kept UAC off in User Accounts, Setpoint continues to work properly. Thanks to all of you, Logitech should do better with their software and not make us users go thru all this pain.

Unknown said...

I have a K400r with touchpad with win 8.1 OS. Setpoint 6.61 only showed the Tools tab, no My Mouse, no Keyboard. Devices only showed HID keyboard and mouse, no Logitech drivers. I tried unpair/pair and still did not work. At last I got everything working, including touchpad settings doing the following: 1) uninstalled Setpoint, 2) disabled UAC in the Registry, 3) reinstalled Setpoint - this time Logitech drivers appeared in Devices, 4) then unpaired and paired my K400r keyboard/touchpad, and SUCCESS, all three tabs now appear in Setpoint allowing to tailor and program my keys and regain the direct F functions, 5) I enabled UAC in registry but kept UAC off in User Accounts, Setpoint continues to work properly. Thanks to all of you, Logitech should do better with their software and not make us users go thru all this pain.

Anonymous said...

Thank you so much! I tried reinstalling setpoint about 6 times with no luck. I never though about repairing the devices.

Anonymous said...

Thank you very much!! Tried to follow logitech support to uninstall and reinstall setpoint, which is totally useless. Your un-pair/re-pair trick works immediately!! Can't believe logitech guys don't know the trick!!

Anonymous said...

Awesome. Thank you very much for posting this, saved me a lot of time.

Anonymous said...

wow, great. Give him the nobel-price. Thanks a lot !!!

José said...

Te agradezco muchisimo!! Thanks from Argentina. The support of Logitech is bad bad

Anonymous said...

Good Man!
Thanks very much.

Unknown said...

Thank dude! This worked. I appreciate your blog post.

Anonymous said...

Thanks! I've been looking for the solutions for ages!

Anonymous said...

You saved my life :)
Couldnt find a solution on Logitechs website and support pages. But u solved it. thank u.

ET

Anonymous said...

As usual in the computer world, the hardware is great (Thanks engineers!) and the software sucks. (Idiot programmers.) Setpoint of 2012, now 2020, 8 years later - AND IT STILL ISN'T FIXED!!! (Idiot programmers of the world.)