If you guys had come across the requirement for Remote Access or Remote Desktop to assist your friends or clients, the best one among them is TeamViewer.
I know TeamViewer application since 2 years ago and now regretting that I did not share my knowledge about it with you guys earlier. Recently I had come across clients who needs me to support them and kind-of hard to support them through phone because sometimes they do not understand the tech-terms or jargon. If you tell them to do A, they will ask you what is A, if you tell them A is something that comes before B, they will ask what is B and it never ends.
The best way to provide remote support is through Remote Access. Windows' build-in Remote Desktop function can do the same thing but the only problem is; it require complex configuration including opening firewall ports and so on. But these stuffs are not required in TeamViewer. The client just need to download, install and run the application. Then they both can be connected through Connection ID and Password which given by the software.
I suggest you guys to download latest TeamViewer from:
http://www.teamviewer.com/index.aspx
But if in case their server is down or you could not find the download link in their website, then you may download from my server, its the Version 4:
http://reganrajan.com/useruploads/files/TeamViewer_Setup.exe
You will find the software as one of required software if you want support for Digital Paper. So if you are one of Digital Paper user/client, then please ensure you have the TeamViewer installed and it would be useful to provide you remote support. It saves time and hassle!
If you are looking for Remote Access that can help you to remote control among your own computers, then I have 2 suggestions for you as well:
1) If you want to remote control through WAN (Internet) then use LogMeIn.com. I have experienced using Log Me In since last 2 years, it is totally reliable and free (with limitations)
2) If you want to remote control through LAN (local network) then use RealVNC.com. Make sure you find the "Free Edition" and download it. Download the free edition for server and just install it. After install you can configure the password if you want to protect by password. You can also use Real VNC to control through Internet but you must know the server's IP address or domain name (if you hosting on the server). RealVNC is widely used. So you can expect hackers attack on the default port (5900), so change your port to something weird or unique (4562) and open the firewall for the port only.
Mess around guys!
2 comments:
But with VNC you need to open inbound TCP ports in the firewall of the remote system, to allow remote access. I too have an experience with Teamviewer few months ago. The problem with Teamviewer is that you cannot use this unless you have someone at both ends. Currently I am using RHUB remote access. It doesn’t necessitate any changes in firewall settings and works amazingly well even on low bandwidths. You even have some great features such as instant remote control, remote reboot, firewall and proxy compliance, file transfer, and live chat.
Cool. RHUB looks like a promising solution. It would be ideal for enterprise/corporate users because the cost is extreme.
Post a Comment